New Parks Community Mission Foodbank is committed to protecting your privacy and handling your personal data with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us online, make a donation, submit a referral, or contact us.
We are a registered charity (Charity Number: 1212441) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following types of personal information:
- Name
- Email address
- Phone number
- Address or general location
- Referral information (where applicable)
- Dietary or health-related information (only where necessary to provide support)
- Donation details (excluding full payment card information)
We only collect information that is necessary to deliver our services or respond to enquiries.
How We Use Your Information
Your information may be used to:
- Respond to enquiries or contact requests
- Process referrals and provide emergency food support
- Manage donations and issue confirmations or receipts
- Communicate important service updates
- Maintain safeguarding, accountability, and record-keeping
- Meet legal or regulatory obligations
We will never sell or misuse your data.
Sensitive Information
In some cases, we may collect sensitive information (such as dietary needs or health considerations) to ensure appropriate food support. This information is handled with strict confidentiality and only used for its intended purpose.
How We Store and Protect Your Data
We take data security seriously and use appropriate measures to protect your information, including:
- Secure email and digital storage
- Restricted access to personal data
- Data retained only for as long as necessary
Only authorised individuals have access to personal information.
Cookies
Our website may use cookies to improve user experience and understand website traffic. Cookies do not collect personal information unless you choose to provide it.
You can control or disable cookies through your browser settings.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in law or our services. Any updates will be published on this page.
